Privacy Policy

Last Updated: October 2024

At Gotrex Tours Pvt Limited ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.gotrextours.com) or book our travel services.

1. Information We Collect

To provide you with personalized travel experiences, we collect the following types of information:

• Personal Identification: Full name, nationality, and passport details (required for hotel bookings, national park entries, and visa assistance).

• Contact Information: Email address, phone number, and residential address.

• Travel Details: Flight information, travel dates, dietary requirements, and physical health/medical conditions relevant to tours (e.g., for hiking or safaris).

• Payment Data: We collect billing information; however, all credit/debit card transactions are processed securely via PayHere. We do not store your full card details on our servers.

• Technical Data: IP address, browser type, and usage data collected via cookies to improve our website performance.

2. How We Use Your Information

We use your data strictly for travel-related purposes:

• To process your bookings and confirm reservations with hotels and transport providers.

• To communicate with you regarding your itinerary, updates, or emergencies.

• To comply with legal requirements from the Sri Lanka Tourism Development Authority (SLTDA).

• To send you promotional offers or newsletters (only if you have opted in).

3. Sharing of Information

We do not sell or rent your personal data to third parties. We only share your information with:

• Service Providers: Hotels, national & chauffeur-guides, and activity organizers essential to fulfilling your tour.

• Legal Authorities: If required by Sri Lankan law or to protect the safety of our travellers.

• Payment Processors: Information shared with PayHere is only for the purpose of completing your transaction.

4. Data Security

We implement a variety of technical and organizational security measures to maintain the safety of your personal information. This includes encrypted digital storage and restricted access to sensitive data by authorized personnel only.

5. Cookies

Our website uses "cookies" to enhance your browsing experience. You can choose to disable cookies through your browser settings; however, some features of our site may not function properly without them.

6. Your Rights

Under the Sri Lankan Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate information.

• Request the deletion of your data (subject to legal or financial retention requirements).

• Withdraw consent for marketing communications at any time.

7. Media and Photography

During our tours, we may take photos or videos for promotional use on our website or social media. If you do not wish to be included in such media, please inform your guide at the start of your journey.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

• Email: info@gotrextours.com

• Website: www.gotrextours.com

• Address: Gotrex Tours (Pvt) Limited, NO. 740, Sampathgama, Sevanagala, Sri Lanka.